In my local park, there’s a fast food van called “Quality Cafeteria”.
What do these words mean anymore? Products and services are always trying to tell us that they are better, or even the best. Quality, premium, luxury, high-end, advanced, ultra-, hyper-, super-, and on and on. When every product or service does this, the playing field is level and these words lose meaning, but they continue to do it. Why?
If a product said it was average, or even poor, what would happen? Coca Cola – rots your teeth, but hey, it tastes good! Would that affect sales? Surely everyone believes that anyway?
People have a strange habit of taking what they are told at face value. People are naturally credulous. If they hold things in the balance, they are skeptics. If they assume what they are told is a lie, they are cynics. Skeptics and cynics are often grouped together, and equally criticised. But people are lying all the time. Look at Quality Cafeteria. It neither has quality, nor is a cafeteria. Being a skeptic or a cynic would prevent you from a higher risk of food poisoning. Yet no one seems to care.
If a product was sold in a balanced way, I think that maybe people wouldn’t buy it. They’d compare it to the other products and see all the “quality” statements at face value. For a mass market anyway. For a more discerning target market, more subtle qualities might be appreciated.